FAQ

How can I be the first one to know about your new arrivals?

What about shipping?

We offer free worldwide shipping with DHL or UPS from the UK. However, please note that all duties, customs, taxes, and any other costs associated with receiving international shipments are the responsibility of the buyer

How long is shipping to the US?

Typically, shipping takes between 2 to 5 working days, depending on customs

How do you guarantee authenticity?

All our bags come with an authenticity certificate from a third-party authenticator for complete peace of mind ✨

How can I change the currency on the website?

You can select your currency in the bottom left corner of the website

Can I pay with wire transfer? 

Sure! Just select "Bank Deposit" as your payment method when placing your order. Once your order is confirmed, we’ll promptly provide you with our bank details and clear instructions for completing the transfer in your preferred currency. As soon as we receive your payment, we’ll process your order right away and keep you updated on the shipment

Do you accept returns or exchanges?

No, we don’t. All sales are final and we do not accept returns. Please make sure before purchase to read the product's description thoroughly, review images and double-check the measurements and condition. The colour of items may look different according to the device you are using, especially for beige and yellow. Feel free to contact our customer service anytime if you need additional information before purchasing

How can I contact you directly?

You can reach out to us on Instagram @maisonvivienneparis, via email at hello@vivienneparis.com, through WhatsApp +44 7729269120 , or via the website chat

I really love my new item. How can I support you?

We're thrilled you're happy with your new item. Feel free to follow us on Instagram and share a picture of the item with its new owner. You can either tag us or send us a picture directly 📸

I'm really interested in an item that is currently out of stock on the website. How can I receive notifications when it's back in stock?

Simply visit the product page and enter your email next to the 'Notify me when back in stock' option

I'd love to be featured on your Instagram page. How can I make that happen?

Certainly! Please either tag us or send us a picture of yourself wearing the item you purchased from us