All our bags come with an authenticity certificate from a trusted third-party authenticator for complete peace of mind ✨. The final product image includes a QR code — scan it to instantly verify authenticity.
FAQ
How can I be the first one to know about your new arrivals?
Simply sign up for our mailing list on the homepage of the website 💌
What about shipping?
We offer free worldwide shipping via DHL or UPS. Orders ship from the UK. All duties, customs, and taxes are the buyer’s responsibility.
How long is shipping to the US?
Typically 2–5 working days, depending on customs clearance.
How do you guarantee authenticity?
Can I verify authenticity before buying?
Yes. Scan the QR code on the final product image to view the live third-party certificate before purchasing. You can also see an example of how verification works here
How can I change the currency on the website?
Select your preferred currency using the selector at the bottom right corner of the website.
Can I pay with wire transfer?
Yes, for verified customers or high-value purchases. Please contact us if you wish to pay by bank transfer, and we will provide instructions.
Can I split payment?
Yes. If available in your country, you can pay in instalments using Shop Pay Installments or Klarna.
Do you accept returns or exchanges?
No. All sales are final. Please review all images, descriptions, and measurements carefully before purchasing. Colours may appear slightly different depending on your device — especially beige and yellow tones. If you require additional photos or information, contact us before placing your order.
How can I contact you directly?
Instagram: @maisonvivienneparis
Email: hello@vivienneparis.com
WhatsApp: +44 7729 269120
Website Chat: available during business hours.
I really love my new item. How can I support you?
We love hearing that! 💕 Tag us or send us your photo with your new piece — we might feature it on our Instagram.
I'm really interested in an item that is currently out of stock on the website. How can I receive notifications when it's back in stock?
Simply visit the product page and enter your email next to the 'Notify me when back in stock' option
I'd love to be featured on your Instagram page. How can I make that happen?
Simply tag @maisonvivienneparis or send us a message with your photo wearing your Maison Vivienne piece 📸