FAQ

Authenticity

Are all your pieces authentic?

Absolutely. Every piece is independently authenticated by a trusted third-party specialist and comes with a certificate of authenticity.

Can I verify authenticity before purchasing?

Yes. Simply scan the QR code on the last product image to view the authentication certificate before you buy.

Learn more about our authentication process

Shipping

Do you ship internationally?

Yes, we offer complimentary worldwide shipping via DHL or UPS. All orders are dispatched from the UK.

How long does delivery take?

Orders to the US typically arrive within 2–5 business days. Delivery times may vary depending on customs clearance.

Will I have to pay import duties or taxes?

Import duties, customs fees and local taxes are not included and are the buyer's responsibility.

Orders & Payments

Can I pay in instalments?

Yes. Shop Pay Installments and Klarna are available for eligible orders, depending on your location.

Do you accept bank transfers?

Yes, for verified customers and selected high-value purchases. Please contact us for details.

How do I change the currency?

You can select your preferred currency using the selector in the bottom-right corner of our website.

Returns & Exchanges

What is your return policy?

All sales are final, subject to your applicable statutory rights.

We photograph and describe every piece in detail, including measurements, so you can shop with confidence.

Please review all images and product information before purchasing. Colours may vary slightly depending on your screen, particularly beige and yellow tones.

Need a closer look or have a question? We're always happy to help before you order.

New Arrivals

How can I hear about new arrivals first?

Sign up for our newsletter on the homepage to be first to know when new pieces arrive.

Can I be notified when a sold-out piece becomes available?

Yes. Simply enter your email under "Notify me when back in stock" on the product page.

Get in Touch

How can I contact you?

We're always happy to help.

Instagram: @maisonvivienneparis

Email: hello@vivienneparis.com

Live chat: Available during business hours.

Can I share a photo of my purchase?

We'd love to see how you style your piece. Tag us on Instagram or send us a photo for a chance to be featured.