FAQ

how do i hear about new arrivals first?

sign up on the homepage. that's it.

shipping?

free, worldwide. DHL or UPS, from the UK.
duties, customs, taxes — buyer's responsibility.

how long to the US?

2–5 working days. depends on customs.

how do you guarantee authenticity?

every bag comes with a certificate from a trusted third-party authenticator.
the final product image has a QR code — scan it, verify it, know it's real.

can i check authenticity before i buy?

yes. scan the QR code on the final image to view the live certificate.
see how it works

changing currency?

bottom right corner of the site.

wire transfer?

available for verified customers and higher-value pieces. contact us for instructions.

can i split payment?

yes, where available — Shop Pay Installments or Klarna.

returns or exchanges?

all sales are final.
look closely — photos, description, measurements — before you buy.
colours shift slightly by screen, especially beige and yellow tones.
questions before you order? we're here.

how to reach us

instagram @maisonvivienneparis
email hello@vivienneparis.com
site chat, during business hours

an item's sold out — can i get notified?

enter your email on the product page, under 'notify me when back in stock.'

i love my piece. want to share it?

tag us, or send your photo. we might feature it.