All our bags come with an authenticity certificate from a trusted third-party authenticator for complete peace of mind ✨. The final product image includes a QR code — scan it to instantly verify authenticity.
FAQ
How can I be the first one to know about your new arrivals?
Simply sign up for our mailing list on the homepage of the website 💌
What about shipping?
We offer free worldwide shipping with DHL or UPS. Please note that all duties, customs, and taxes are the buyer’s responsibility.
How long is shipping to the US?
Typically 2–5 working days, depending on customs clearance.
How do you guarantee authenticity?
Can I verify authenticity before buying?
Yes. Every product listing includes a QR code on the last image. You can scan it before purchasing to view the live third-party authentication certificate, confirming authenticity in real time.
You can also see an example of how verification works here
How can I change the currency on the website?
You can select your currency in the bottom right corner of the website
Can I pay with wire transfer?
Yes. Simply select “Bank Deposit” at checkout. Once your order is confirmed, we’ll send you our secure bank details and clear instructions to complete the transfer in your preferred currency.
Can I split payment?
Yes — you can split your payment with Klarna, if available in your country.
Select Klarna at checkout to pay in instalments or later, depending on your region.
Do you accept returns or exchanges?
No. All sales are final. Please review all images, descriptions, and measurements carefully before purchasing. Colours may appear slightly different depending on your device — especially beige and yellow tones.
If you need more information, contact us before purchasing.
How can I contact you directly?
Instagram: @maisonvivienneparis
Email: hello@vivienneparis.com
WhatsApp: +44 7729 269120
Website Chat: available during business hours.
I really love my new item. How can I support you?
We love hearing that! 💕 Tag us or send us your photo with your new piece — we might feature it on our Instagram.
I'm really interested in an item that is currently out of stock on the website. How can I receive notifications when it's back in stock?
Simply visit the product page and enter your email next to the 'Notify me when back in stock' option
I'd love to be featured on your Instagram page. How can I make that happen?
Simply tag @maisonvivienneparis or send us a message with your photo wearing your Maison Vivienne piece 📸